team-leader-claims-pinelands-at-old-mutual-south-africa

Job Description:

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Old Mutual is an international investment, savings, insurance and banking group. For over 170 years we have been serving the growing insurance and investment needs of our customers, helping them achieve their lifetime financial goals.

Team Leader: Claims (Pinelands)

Job Description

This role is a Team Leader in the Corporate Client Servicing and Operational environment. The individual will manage a Claims team, pertaining to all functions of non-risk claims. The individual needs to be an have an extraordinary passion for positive customer outcomes while driving and achieving daily and monthly operational targets. The incumbent is individually accountable for achieving results through others, over periods of 1 day to 3 months.

Manages daily operational (client service and or administrative) delivery within specific functional area.
Delivers, maintains and enhances service / work standards and work quality via a team of specialised staff, within a given processes.
Drives operational excellence through area of supervision.
Owns operational efficiency, quality, operations scorecard targets, including people
Manages employee well-being and morale and other people processes (such as Recruitment, Performance Management and Talent Management)
Accountable for technical decision making of a function as well as management of work volumes / flow.
Implements effective and appropriate operational processes
Establishes and maintains client / customer relationships.
Builds relationships with peers, colleagues and multiple stakeholders across business areas and value chain.
Could take accountability for the implementation of a strand of an operational project.
Extensive experience in day to day management.
Manages between 15 and 25 staff (could include some specialist staff).