first-line-support-consultant-jb4609-at-kontak-recruitment

Job Description:

Beware of scammers who pose as reprensentatives of genuine employers.

At Kontak Recruitment we offer recruitment services for the Johannesburg and Gauteng Region to employers, assisting with the placement and the full recruitment of personnel on all career levels. Kontak Recruitment is a pastel certified recruiter which manages the entire employment and recruitment service on behalf of clients from job spec writing as well ...

First Line Support Consultant (JB4609)

Minimum Requirements:

A+ Certification
2 years experience in a tier 1 support role
Microsoft 365 administrative experience is essential
Studying toward or certified in Microsoft 365 Endpoint Administrator Associate or Microsoft 365 Administrator Expert (advantageous)
Mac and Windows OS experience essential
Excellent communication and interpersonal skills
Strong problem-solving ability
Detail-orientated and driven
Valid driver’s license and own vehicle

Duties and Responsibilities:

Provide first-line support via phone, email, or in-person (travel to client site) for IT-related issues.
Identify, diagnose and troubleshoot issues with hardware, software, and network connectivity.
Escalate more complex issues to Level Two support or appropriate IT personnel
Assist with software installation, upgrades, and patch management of Microsoft Office, antivirus software, etc.
Set up user accounts, email accounts, and access permissions in Active Directory, Office 365, etc.
Log support tickets, resolutions, and troubleshooting procedures in the helpdesk system, for accurate and up-to-date record keeping
Always be willing and eager to learn, upskill and qualify in the required Microsoft Certifications

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