GENERIC JOB OUTPUTS

PROCESS

• Analyse, interpret and produce detailed reports that explain trends, discrepancies and inconsistencies.
• Ensure business retention through the application of various sales techniques such as product comparisons and changing perceptions.
• Ensure effective communication and customer understanding of organisational brand messages, products and services to achieve sales targets and goals.
• Develop tactical strategy and delivery plans to support multi-functional strategic objectives in conjunction with other business units.
• Direct the implementation of brand awareness and corporate identity.
• Ensure effective client and stakeholder feedback policies, frameworks and practices exist and are acted on timely.
• Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
• Develop and refine the business strategy to ensure market relevance and profitability; driving effective implementation to realise results.

FINANCE

• Contribute to the setting of budgets, minimise expenditure and manage costs and assets effectively.
• Drive sales targets and overall profitability.
• Ensure effective and efficient administration of operational costs within budget , identify areas of financial and operational risk and escalate appropriately.

CLIENT

• Develop and manage sustainable relationships with customers that contribute to a culture of customer service excellence.
• Plan and deliver services and/or products that create a culture which aims to exceed customer expectations in the business.
• Prepare service delivery excellence plans for customers and ensure implementation.

PEOPLE

• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Develop and implement change management initiatives.
• Develop and implement people strategies in line with service delivery, performance objectives and budgets.
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Own and live up to company values.

Qualifications and Experience

Minimum Qualification

• Relevant BCom degree

Minimum Experience

• 5 - 8 years experience in a similar environment, of which at least 3 - 4 years managerial experience

Skills and Personal Attributes

• A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.