GENERIC JOB OUTPUTS

PROCESS

• Achieve and exceed M/Importer sales targets.
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Analyse, interpret and produce detailed reports that explain trends, discrepancies and inconsistencies.
• Apply and utilise systems, resources and products in a manner that contributes to efficient and effective service delivery, optimised quality of services rendered and maximise profitability.
• Apply knowledge of products, techniques and related processes to manage a team`s outputs aligned with key performance indicators.
• Determine, create and track performance criteria and establish an evaluation method using benchmarks to measure and improve area specific operational efficiency.
• Develop and ensure the execution of marketing plans and initiatives, supporting the marketing strategy and organisational objectives
• Develop and monitor the implementation of business plans, ensuring the effective translation of organizational plans into functional plans and best practice.
• Develop tactical strategy and delivery plans to support multi-functional strategic objectives in conjunction with other business units.
• Ensure companys image and reputation are protected at all times.
• Ensure effective usage of CRM and sales activity management systems.
• Ensure that the market value of vehicle stock are accurately calculated for profitable costing estimations.
• Implement corporate governance, compliance, integrity and ethics policies in multiple practice areas in order to identify and manage risk liabilities.
• Maintain correct inventory levels to achieve and exceed set budget.
• Manage and report on sales and financial performance.
• Manage M/Importer relationships.

FINANCE

• Contribute to the development of a budget aligned to key market indicators.
• Contribute to the development of functional/dealership budget, develop an aligned department (tactical) budget, monitor effectiveness, report on variances and adjust.
• Contribute to the setting of budgets, minimise expenditure and manage costs and assets effectively.
• Ensure financial results are achieved and exceeded in line with agreed budget.
• Ensure satisfactory audit results are achieved by dealership(s).
• Grow turnover and units volumes while ensuring that this growth improves bottom line.
• Manage all dealership assets.
• Manage networking capital.
• Plan and implement a cycle of constant cost improvements in area of responsibility.

CLIENT

• Ensure that the business is evolving to meet changing customer expectations in terms of digital platforms.
• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
• Achieve and exceed M/Importer target in alignment with Customer Service Index.
• Develop and ensure implementation of practices, which build service delivery excellence and encourage others to provide exceptional customer service.
• Develop and manage sustainable relationships with customers that contribute to a culture of customer service excellence.
• Manage client relationships and data basis (CRM system).
• Plan and deliver services and/or products that create a culture which aims to exceed customer expectations in the business.
• Prepare service delivery excellence plans for customers and ensure implementation.

PEOPLE

• Actively demonstrate leadership through personal involvement, commitment and dedication in support of organisational values.
• Be a member of relevant company and stakeholder groups and communities, and provide positive contributions.
• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Develop and implement change management initiatives.
• Develop and implement people strategies in line with service delivery, performance objectives and budgets.
• Implement and manage workforce planning, recruitment, learning and development, performance
• management, reward and recognition and employee relations to ensure an optimal working environment.
• Manage workforce planning aligned with talent management strategies, including recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Own and live up to company values.
• Reach transformation targets.

Qualifications and Experience

Minimum Qualification

• Matric and any relevant tertiary qualification.

Minimum Experience

• 5 - 8 years experience in a similar environment, of which at least 2 - 3 years supervisory / team lead experience