Job Description
Key Responsibilities:
Key Account Management:

• Act as the primary point of contact for our clients, building and maintaining strong relationships to understand their needs and expectations.

Strategic Planning:

• Develop and implement strategic plans for Africa aligned with client goals, ensuring that projects are executed efficiently and effectively.

Client Objectives:

• Collaborate with crossfunctional teams to ensure client objectives are met and exceeded, consistently delivering a high standard of service.

ValueAdded Service Delivery:

• Oversee the PMO to ensure the delivery of valueadded services that enhance client satisfaction and contribute to the overall success of the projects.

Team Collaboration:

• Lead the team to foster collaboration and communication within the PMO and across departments, promoting a cohesive and efficient working environment.

Senior Project or Cost Management:

• Leverage your seniorlevel experience in either Project Management or Cost Management to bring a wealth of knowledge to the team and this role. Act as the Project Manager or Cost Manager on projects.

Report Compilation and Management:

• Oversee the preparation and delivery of weekly management reports.
• Develop and compile business cases in alignment with client objectives.
• Prepare, review, compile, and present financial papers for board packs.
• Prepare discussion and motivation papers for Executive Committee meetings.

PMO Governance:

• Ensure effective PMO governance, including managing internal conformance tests and tracking on projects.

Project Controls and Risk Management:

• Take responsibility for PMO Project Controls and Risk Management.
• Programme Management, Governance & Strategy:
• Oversee Programme Management, Governance, and Strategy within the PMO.

QA/QC Procedures:

• Ensure adherence to QA/QC procedures at all times.
• Staff Management:
• Management of the PMO team, including recruitment interviews, resource management, and attendance at staff appraisals.

Knowledge Management:

• Ensure key information and learning from each commission are input into the Turner & Townsend internal database and Best Practice library.

Financial Management:

• Keep track of ongoing margin levels and monthly fee/resource forecasts for the commission

Process Improvement:

• Identify and act upon ways to improve internal systems and processes.

Training and Mentoring:

• Identify and propose training requirements for staff in the PMO team and mentor staff as required.

Qualifications
Key Performance Indicators (KPIs):

A Project Management Office Lead will be assessed based on:

• Efficient and timely completion of commissions to correct quality standards.
• Adherence to conditions of appointment in service delivery on commissions.
• Development of strong relationships with clients and crossfunctional team members.
• Effective leadership of the PMO team within the context of delivering on specific commissions.
• Successful discharge of general line management responsibilities.
• Identification and pursuit of business development opportunities, including crossselling.
• Tracking margin levels and monthly fee/resource forecasts for the commission.
• Effective cascading and appropriate retention of key information and data.

Qualifications and Experience:

• Relevant tertiary qualification i.e., B.Degree obtained from a recognised institution
• Proven experience in a senior role within Project Management or Cost Management with a minimum of 10 years’ experience in a commercial / property environment
• Strong leadership and interpersonal skills with a proven record of managing a team.
• Strategic planning and decisionmaking abilities.
• A track record of delivering valueadded services in a project management or cost management context.