Job Description

We are seeking a detail-oriented and proactive Process Analyst to join our Process Optimization team. The successful candidate will assist in analyzing, improving, and streamlining our business processes to enhance efficiency and customer satisfaction. This is an excellent opportunity for someone looking to grow their career in a dynamic and innovative digital banking environment.

KEY RESULT AREAS

Process Analysis:

• Assist in analysing existing business processes and workflows to identify inefficiencies and areas for improvement.
• Document current processes using flowcharts, process maps, and other visualization tools.

Maintain Process IP:

• Define, maintain and improve the Business Process Repository
• Ensure that all lower-level processes fit correctly within the Process Architecture of the Bank
• Ensure that all Process models are accurate and current representations if the Production environment.

Data Collection and Analysis:

• Collect, analyse, and interpret data to support process improvement initiatives.
• Use statistical tools to analyse performance data and identify trends.

Process Improvement:

• Work with senior analysts to develop and implement process improvement solutions.
• Assist in designing and testing new processes, and monitoring their effectiveness post-implementation.

Stakeholder Collaboration:

• Collaborate with various departments to gather requirements and understand process challenges.
• Communicate findings and recommendations to stakeholders clearly and effectively.

Reporting and Documentation:

• Prepare reports and presentations on process improvement findings and recommendations.
• Maintain accurate and up-to-date documentation of process changes and improvements.

Continuous Learning:

• Stay updated with industry trends and best practices in process analysis and digital banking.
• Participate in training and development programs to enhance skills and knowledge.

ROLE REQUIREMENTS

• Bachelors degree in Engineering, Information Systems, the Sciences, or a related field.
• At least 5 years of experience in process analysis, business analysis, or a related field (internships and academic projects are considered).
• Strong analytical and problem-solving skills.
• Proficiency in process mapping methods (BPMN and UPN) and analysis tools (e.g., Microsoft Visio, Lucid chart, ARIS).
• ARIS Administration experience would be advantageous.
• Strong understanding of, and experience in, data analysis techniques and tools (e.g., Excel, SQL)
• Understanding and/or experience in the application of Statistical Process Control techniques.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Attention to detail and organizational skills.