To manage the reconciliation and resolution of card transactions which includes daily and monthly reconciliation of key general ledger as well card suspense accounts

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Centralized Operations, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Daily reconciliation of card related suspense accounts (ATMs, Issuing and acquiring suspense accounts)
• Ensure card related suspense accounts are managed within its business rules
• Ensure exception management are handled within the agreed SLA
• Escalate all items that breaches SLA in line with Escalation matrix
• Provide daily and monthly reporting of card recons.
• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs.
• Adhere to Organizational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service

You Will Be An Ideal Candidate If You

• Have relevant degree
• Have at least 3 years relevant experience

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in a collaborative working environment