Description

• The Cloud Projects Manager has the overall responsibility of designing and executing a cloud migration strategy solution with our customers, service delivery teams, and third-party partners.
• The Cloud Projects Manager works closely with Cloud Solution Architects, Cloud Operations Engineers and Cloud Delivery Engineers, along with external IT consultants and service providers to ensure the delivery of Cloud projects. Understand the adoption challenges in migrating on premise infrastructure and application portfolios and will be able to bridge the gaps during the migration strategy design process.

Project Delivery

• Manage the assurance of Cloud project delivery through / by: -
• Ensuring effective communication at all stages of a project
• Maintaining a well document project delivery process with clear reporting requirements
• Complying with all additional delivery process and change management requirements for successful project delivery
• Provide yearly inputs for process reviews
• Produce reports to measure project delivery performance during and after completion of all projects
• Evaluating our delivery methods and implementing industry best practices adopted to ensure the highest level of customer satisfaction
• Oversee the deployment customer solutions based on best practices including migrations, cloud networking and new set-ups

Customer & Vendor Management

• Maintain accurate customer records, project documentation and technical documentation for each project
• Conduct regular customer feedback surveys and report on improvements required for all Cloud services
• Maintain a clear overview of all projects, their revenue and cost and performance to milestones, along with resource consumption
• Maintain accurate third-party vendor documentation, including quotations, proposals, diagrams, certifications, and proof of execution
• Monitor all vendor service delivery and define reporting, escalation and remediation processes
• Maintain records for internal and external resources available for Cloud Project Delivery including internal staff, and external service providers

Internal Engagement

• Cross functional engagements, Sales support, Service Desk, Products, Bid Office & engagement with Engineering
• Training for sales, architects, customer employees and product teams
• Assist with technology selection and vendor selection for product management

Technical

• Leading the solutions architects and Cloud engineering teams to iterate through design and deployment tasks to identify dependencies and resolving design conflicts to ensure project success
• Maintaining an up-to-date skillset that translates into secure, cost-effective project delivery aligned to industry best practices

Requirements

Qualifications

• Degree in IT, Project Management or Business-related field and Post-Graduate Essential
• Project Management Professional (PMP) or PRINCE2 Project Management Essential
• Microsoft Azure Fundamentals Essential
• Microsoft 365 Fundamentals Preferred
• Additional Microsoft or AWS Cloud-related certifications
• Industry certification e.g. ITIL, Cisco (CCNP, CCDP, and above), CECP(MEF) or similar Preferred

Experience

• Demonstrable experience delivering complex projects, ideally in an IT or managed service provider setting
• Experience in business processes and outsourced services
• Demonstrate the ability to lead complex teams, managing internal and external resources
• Experience working in a close Agile / Scrum team an advantage
• 4 years in-depth knowledge of various IT or Telecoms technology architecture domains and convergence

Knowledge Areas

• In-depth understanding of IT services, IT service delivery and IT project management
• An in depth understanding of Public/Private/Hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting/delivery models
• Experience in evaluating existing digital strategies
• Experience in conducting operations analysis, TCO analysis, security considerations as part of a wider Cloud Adoption Framework
• Knowledge of converged solutions design and development, as it relates to Cloud services and unified communications
• Cross Domain Technology Architecture knowledge coupled with implementation experience

Skills/Competencies

• PMP or Prince2 Project Management certification
• Microsoft Azure Fundamentals or similar certification advantageous
• Good understanding of technology, products and services offered by LIT and in the telecommunications industry
• Industry knowledge of Data Centre trends, Software Defined Data Centres, Hyper Convergence, Cloud Technologies (Public, Private and Hybrid)