Job Description

To detect identified fraud events, execute appropriate fraud interventions based on the type of fraud in order to prevent further losses that may be incurred.

• Minimise financial losses to and the customer by executing detection duties and interventions as soon as fraudulent events have been established.
• Update customer with required information and explaining the process in fraud incidences and supply required documentation.
• Active participation in specialist practice forums to share information and insights across the business.
• Build objective working relationships with various, experts and counterparts within the banking industry and the broader fraud community.
• Manage cancellation process for required transaction method based on product (e.g. card, digital or accounts) of fraudulent activity by cancelling cards or putting holds on accounts. Provide access to transact once customer has been identified.
• Open fraud cases and compile relevant and comprehensive case related documentation in the required format for the appropriate resolution of fraud cases.
• Execute fraud detection practices according to the identified fraud event types and manage case end to end from detection to resolution using appropriate guidelines.
• Analyses transactions and compare transactions and documents to determine authenticity and assign required customer identification category (find customer not fraud, find customer is fraud, cant find customer) and fraud type.
• Extract and share insights, trends and lessons learnt from root cause analysis applied in detection to inform further fraud prevention improvements across a wide range of processes and systems.
• Conduct detection activities and fraud intervention line with applicable laws, processes to effect quick resolution of fraudulent matters.
• Compile and communicate accurate and timely reports on fraud cases and track progress made. Keep key stakeholders informed of case status including updating relevant information systems and tools (e.g. SAFPS list) accessed by the fraud community.
• Liaise with relevant internal and external stakeholders including bureaus and other banks to ensure correct validation of customer information and security checks.
• Manage personal development to increase own skills and competencies.