Job Description

• Interact with clients over the phone
• Do quotes for Outsurance Pet and Checkers Pet Products
• Provide our clients with sound advice on Pet Insurance
• Cross Sell Personal OUTsurance products to clients

Qualifications

Requirements:

• Candidate must be fit and proper, as this is a FAIS role
• Flexible to work shifts up to 6pm on weekdays and work weekends (specific hours will be discussed)
• Public holidays shifts are included
• Must be multilingual
• Prepared to work on a Performance Based Remuneration System
• Love for animals would be preferable

Experience:

• Previous experience dealing with clients in a sales capacity
• Exposure to sales and/or client care is essential for both system knowledge and in dealing with clients

Additional Information

Attitudes and Skills:

• Sales oriented
• Attention to detail/quality orientated
• Deadline and results orientated
• Tenacious
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation
• Work management and teamwork
• Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Interpersonal and communication skills
• Selling skills
• Negotiations
• Keyboard skills
• Administration skills
• Influential
• Practical learning
• Excellent telephone etiquette and communication skills
• Sales structure
• Principles of client service
• Computer literacy product
• Systems knowledge and/or potential to acquire such knowledge within a short space of time

Knowledge:

• Principles of sales
• The workings of a call centre
• Product/Systems knowledge and/or potential to acquire such knowledge in a short space of time
• At least 6 months call centre experience or exposure is advantageous

Additional Information:

• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Recognition, Honesty, Profitability, People Development, Passion and Recognition
• Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential
• The successful candidates will be remunerated on a performance based salary system