Job Purpose

• The Administrator would be responsible for administrative tasks in the school and help with the smooth running of programmes offered by the institution.

Education and Qualification Requirements

Minimum education (essential)

• National Senior Certificate

Minimum applicable experience (years)

• 4-7 years experience in a similar role

Required nature of experience

• Administration
• Event/course coordination (face-to-face and online)
• Client support

Skills and Knowledge (essential)

• MS Office
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Proficient in Afrikaans and English
• Ability to work collaboratively in a team environment
• Highly organized, detail-oriented, and able to manage multiple priorities
• Have a growth mindset (being teachable)

Other

• Valid driver’s license and road-worthy vehicle
• Fully bilingual (proficient in Afrikaans and English)

Key Performance Areas

Administration and Client Support

• Provide telephonic support to clients
• Communicate with clients via email
• Handle filing and document organization
• Receive and process applications from students
• Manage student registrations
• Follow up on payments
• Keep the database up to date with changes
• Assist the office manager with various administrative tasks
• Answer queries about the programme

Programme support

• Send confirmations to students about classes
• Liaise with lecturers and keep them up to date
• Record online lectures
• Provide support for lecturers during online lectures and in-person classes
• Arrange for the editing of the recordings and make it available on the learner platform
• Provide training to new lecturers on the Zoom platform
• Arrange venues, catering and production company for in-person lectures
• Ensure clients and lecturers have all necessary logistical information for the courses (location, date, time, venue details, maps, etc.)
• Assist with other tasks necessary for the smooth running of classes