About the role

• Are you a detail-orientated professional with a passion for ensuring operational excellence? Join our dynamic Utilities department as Utilities Manager. In this role, you will play a crucial part in supporting our Utilities managers and ensuring that all operations and processes run smoothly and effectively.

What you will bring

• A Senior Certificate with Mathematics as subject
• At least 5 years’ experience within utilities environment
• Experience in overseeing daily operations and coordinating team efforts
• Working knowledge of legislation and regulations with regards to municipal / government supply and services requirements
• Expertise in implementing and managing Service Level Agreements
• Strong administration and reporting skills
• Proficiency in Microsoft Office Suite (Word, Excel)
• Strong numeracy skills with the ability to accurately perform calculations and manage financial data
• Communication, Drive and productivity, team leadership, customer and quality focus, accuracy, problem solving skills

What you will be doing

• Manage monthly billing within the mandated deadlines as per the SLAs
• Monitor tenant updates in line with SLA
• Monitor the resolution of queries in line with SLA
• Reporting to landlords as per SLA
• Monitor utilities procedures and compliance within Internal staff: Performance management; Training & Development
• Manage Service Provider deliverables
• Monthly meeting with Client relationship managers
• Training of onsite staff with regards to Utility recoveries
• Attending meetings with clients when required
• Management of SLA and adherence and report back to client representative
• Monitoring and scoring team against SLA on a monthly basis