imports-client-controller-ocean-at-bidvest-international-logistics

Job Description:

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Bidvest International Logistics brings the world to you through flexible and innovative end-to-end supply chain management. We are a leading global transport and logistics company from South Africa, with a 110-year record of client satisfaction. Our people are at the heart of what sets us apart. We value being a trusted partner to our clients, and we strive ...

Imports Client Controller (Ocean)

QUALIFICATIONS:

Matric
Relevant tertiary qualification essential

EXPERIENCE:

3-5 previous experience as a Import Client Controller (ocean) with a good working knowledge of all aspects of Seafreight Imports, including the Customs and related EDI processes.
An excellent track record of effective communication skills

KEY RESPONSIBILITES

Ensure close liaison with clients in that they are continually updated via telephonic or electronic feedback on the status of their clearances and delivery of their cargo. All pertinent instructions and key issues to be noted on the file in our operating system.
Responsible for regular client meetings, visits and telephonic discussions to solicite information on clients business requirements, understanding clients potential problem areas, investigating competitor activities and networking and provide written feedback to management.
Ensure close liaison and correspondence with Vessel Agents, groupage agents, TNPA, TPT, TFR, unpack depots, container parks and other third parties as and when necessary.
Regular monitoring of the status of import shipments ( BIL tools) to ensure that there are no delays in the import clearance process - from time of receipt of documents to time of invoicing and delivery. Where delays occur, ensure the necessary action is undertaken to resolve with applicable department or staff concerned and the reasons for the delays are noted on BIL operating system.
To back up the Senior, Client Controllers and Assistant Controllers as required.
Ensure all billing, reconciliation, debtors, financial queries and other import related queries are actioned as per KPIs.
Ensure import and KPIs process are followed to limit BIL risk and impact to reputation.
Vetting of Client documents and requesting for any outstanding or specific document/s that will be required for the smooth clearance of the shipment through the relevant authorities
Ensure strict adherence to intergrated management system (IMS)
Working closely with internal stakeholders to ensure file management is closed off.
Handling and following up on disputes until resolved.
Notify neccessarry stakeholders and process claims within time frames.
Zero tolerance of write offs
Log all incident reports using SmartSure tool.