JOB DESCRIPTION

Key Performance Output

The successful candidate will be reporting to the Manager Terminal Operations, and will be responsible but not limited to the          following:

• Facilitate and regulate capacity for each process and manage any pressure points in terms of passenger and aircraft flow.
• Responsible for airport (terminal) capacity through coordinating infrastructure maintenance and development projects to achieve a high level of infrastructure availability in a safe operating environment. Management of real time capacity for exceptional circumstances (events/weather related) in coordination with the AMC.
• Perform research to ensure best practice in all processes throughout operations. Take the initiative to introduce new concepts for facilitation processes and co-ordinate these requirements division within Operations.
• Manage results of ASQ and QMS surveys and define corrective action where required.
• Strive for continuous improvement with respect to the end to end process on behalf of operations.
• Detect, proactively monitor and manage events (deviation from the norm) in collaboration with other departments and implement remedial action.
• Analyse events and engage for a long-term solution for continuous improvement.
• Ensure compliance and adherence to relevant statutory/legislative regulations, SOPs, operational standards, policies and practices.
• Ensure effective and regular communication of new statutory regulations, organisational standards, policies and procedures to ensure full awareness amongst stakeholders.
• Ensure that operations is executed in accordance with existing contract (SLA).
• Assure stable employee relations by managing conflict and creating a positive working environment.
• Collaborate, direct and coordinate operations stakeholders to ensure passengers and aircraft are processed efficiently.
• Obtain buy-in and approval from stakeholders for new initiatives to improve facilitation of passengers and aircraft. Use established forums like the AOC and AOA to obtain synergy and complete co-operation and ownership.
• Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions required to ensure achievement of organisational goals.

Technical Skills and Experience

The following skills and experience or the equivalent of such will be required:

• Relevant Bachelors Degree (3 years - 360 credits) is essential.
• Diploma in Operations Management is recommended.
• 5 years airport operations/ equivalent operational experience is essential.
• 3 years supervisory/ management experience is recommended.
• 3 years airline operational experience is recommended.
• Intermediate knowledge of MS Office.
• Valid code B divers’ licence.

Competencies

• Results orientated
• Fast knowledge on immigration, customs and port health law
• Contract Management
• Persuade and influencing
• Business Acumen
• Decision making
• Negotiation skills