Key accountabilities and decision ownership:

• Ensure the integrity of tower infrastructure by implementing the tower analysis and modification program, as well as the tower maintenance and rectification program.
• Drive effective negotiations in establishing agreements with contractors and customers.
• Identify and escalate where necessary, risks associated with tower infrastructure and provide risk mitigation solutions.
• Develop, update, improve and implement quality assurance processes for new build and operational activities.
• Working with other areas in operations and project department to ensure that all tower related works by contractors are adequately monitored for compliance with quality standards.
• Ensure tower infrastructure and customer equipment databases are maintained.
• Maintain detailed knowledge of tower infrastructure service contracts and warranties.
• Prepare and manage budgets for tower maintenance activities.
• Establish team goals and develop tracking metrics to ensure that expectations and service levels are being met and provide regular status reports to the Head of Operations.
• Foster and manage relationships with both internal and external customers and answer any tower infrastructure related questions they may have.
• To review and analyse tower maintenance reports as submitted by vendors and other ATC partners.
• Provide technical direction to maintenance contractors during execution of works.
• Monitor tower maintenance works and deliverables to ensure that maintenance contractors execute their duties in accordance the terms of the Tower Maintenance Agreement, for both owned and managed sites.
• Review tower structures and foundations using hand-calculations, tower analysis software and other accepted engineering methods.
• Monitor tower maintenance and rectification works to ensure that they are completed in a timely manner.

Other responsibilities.

• Ensure on-site liaison is done with maintenance contractors at the regional and central levels whenever necessary.
• Verify and reconcile all contractor invoices for payments.
• Routinely review the installed infrastructure and timely produce swap out plans and budget for the replacement of equipment that is due.
• Ensure development and maintenance of accurate records for the entire infrastructure.
• Design and review Maintenance routines and procedures within the SLM maintenance function to achieve desired effectiveness and efficiency.

SUPERVISORY RESPONSIBILITIES:

• Provides leadership and support teams within a specific region.

Core competencies, knowledge, and experience:

• Excellent negotiation and communication skills.
• Strong attention to detail and ability to manage multiple contracts simultaneously.
• In-depth knowledge of legal and regulatory requirements related to contract management.
• Familiarity with contract management software and tools.
• Ability to work independently and collaboratively with cross-functional teams.

Must have technical / professional qualifications:

• Relevant Electrical and/or Mechanical and/or Facilities and /or Construction Management - 3 year Degree / Diploma (BSc, B.Tech, S4, N6, T3) (Essential)
• Project management (Desirable)
• Minimum 5-8 years relevant work experience, Proven experience in contract management or a related field.