Job Description

Manage and oversee the National Operations of the Assessing and Loss Adjusting functions within the Claims departments to deliver effective and efficient world class customer service in order to excel in operations. To execute on the overall SIL and SIL Claims strategy, to manage, control and attending to Assessor and Loss Adjustor audits, authorizations over-mandate and escalated customer complaints. Perform a mentoring and coaching support function to staff, claims call centre, service providers and clients on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners Insurance Cover

Qualifications

Minimum Qualifications

• Appropriate Diploma / Degree related to the field of expertise
• Appropriate Diploma / Degree related to Leadership
• FAIS Compliant

Experience Required

• Minimum of 5 years in Leadership Role
• Minimum of 5 years as a Building Assessor
• Minimum of 3 years’ experience in the Short-Term Insurance industry
• Knowledge, Skills and Abilities
• Knowledge SIL Policy wording interpretation
• Knowledge of Underwriting requirements

Sound knowledge of the following acts:

• Consumer protection act
• Short-Term Insurance Act.

Additional Information

Behavioral Competencies:

• Judgement exercise
• Client-facing
• Analytical ability
• Communication and building relationships
• Resilience
• Assertive
• Commitment
• Data
• Affinity
• Bank’s Values

Technical Competencies:

• Communication Skills
• Document Management
• General Administration
• Insurance Operations
• Insurance Processing
• Insurance Products
• Insurance Risk Management
• Risk Management
• Control Evaluation
• Leadership
• Performance Analysis
• Process Improvement
• Budget Management
• Decision-Making
• Training and Development
• Project Management
• Risk Assessment