What will you do?

• We are looking for a vibrant, tenacious and determined individual to join our Retentions department in the role of Retentions Specialist.
• The Retentions Specialist will be responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• RE 5 or due date more than 12 months away
• FAIS Fit and proper or more than 2 years under supervision period left

Minimum Experience

• At least 2 years of experience in call center STI personal lines
• Personal lines retention experience will be advantageous

Deliverables include, but will not be limited to

• Analytical
• Excellent product Knowledge of MiWay’s Products
• Broad knowledge of MiWay as a company and what the differentiators to the industry are.
• Good attendance record is a must
• Great performance track record on your measures
• Flexible
• Tenacity to retain clients
• Great negotiation skills
• Good knowledge of the Industry and competitors will be an advantage
• Excellent Verbal and communication skills
• Self-motivated
• Ability to Multitask

Knowledge and Skills

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation

Personal Attributes

• Communicates effectively - Contributing dependently
• Decision quality - Contributing dependently
• Action orientated - Contributing dependently
• Optimises work processes - Contributing dependently