KEY FOCUS AREAS

Food & Beverage Service

• Follow procedures for service, sales, expenses, and profit goals as directed and outlined in the beverage department.
• Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in Food/menu descriptions and wine pairing recommendations.
• Be aware of all menu changes and dietary requirements of the guests.
• Upsell and recommend beverages to guests.
• Obey the liquor regulations.
• Perform beverage preparation or service tasks including presentation and sales of beverages.
• Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
• Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
• Assist with minibar, kids’ entertainment and luggage duties if required.

General Service & Guest Care

• Collect all l information available on guests prior to arrival.
• Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.
• Report all guest complaints to your Supervisor/HOD and Management immediately.

REQUIREMENTS - QAULIFICATIONS AND SKILLS

• Grade 12 (advantageous)
• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Basic knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge the operation of equipment and appliances.
• Knowledge of all departments/operations of your property.