ops-spec-service-mngt-capacity-planning-at-bcx

Job Description:

Beware of scammers who pose as reprensentatives of genuine employers.

BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...

Ops Spec: Service Mngt Capacity Planning

Jobs Description

To create and implement IT change management strategies and plans to support service level agreements with customers. To develop, establish, and maintain the IT Change Management process according to the ITIL framework ensuring adherence to standardised methods and procedures for prompt handling of all Requests for Changes (RFC’s), thereby minimising the impact of any related incidents upon services rendered to contracted client organisations.

Key Deliverables / Primary Functions

Establish and maintain good communications with dedicated customers
Attend customer meetings and draft minutes relevant to the meetings and escalate any problem areas to management ensuring compliance with our Service Level Agreements.
Ensure that services offered are within contractual obligation and managing the exceptions thereof
Provide support to staff members on relevant customer equipment and procedures.
Ensure that quotes are accurately prepared and presented to the Customer
Ensure that the billing documentation is screened and submitted timeously to relevant Customers. Dealing with billing queries.
Ensure optimum and cost-effective services are provided in line with customer expectation while maintaining a high level of customer satisfaction
Facilitate a good working relationship with the Customer, ensuring that all their requirements are met, without placing the Company in jeopardy

Core Functional Skills & Capabilities