Job Description

• Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports.

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes
• Monitor and control the network to ensure its day to day stability
• Manage problems and assist with support functions
• Contribute to the research and assessment of new technologies as well as customer needs
• Monitor service levels and contribute to the development of standards and specifications
• Test systems and keep records of technical details on network design, implementation plans and capital projects
• Support users and support staff
• Attend to IMACDs (Installation, Modification, Addition, Change, Delete)
• Provide network administration and support
• Integrate systems

Core Functional Skills & Knowledge

• ITIL Principles
• In-Depth Knowledge Of Networks & Communication Systems and Technology
• Good Understanding of Processes and Procedures
• Work Instructions

Core Behavioural Competencies

• Delivering Results
• Communication and Impact
• Meeting customer expectations
• Job Match Rating
• Teamwork
• Handling Pressure

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Qualification preferred or advantage

Experience

• 2 years relevant experience; experience in CISCO

Certifications

• CCNA
• CISCO