Description

An opportunity exists in the Talent Pool / Bench of the Operations Department for 15 x Trainee Shift Supervisors. Reporting to the People Capability Leader, the successful incumbent/s will be part of a development program aimed at getting them ready for future Shift Supervisor positions that may arise in the business.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM/RGM to implement restaurant training programs for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage

Requirements

INHERENT REQUIREMENTS

• English Proficiency
• Numeracy Proficiency
• Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
• Minimum of 6 months in an All Star Position
• All Star Certified
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand