guest-experience-manager-cape-town-at-belmond-mount-nelson-hotel

Job Description:

Beware of scammers who pose as reprensentatives of genuine employers.

Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all thats happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, the resort offers the perfect combination of leafy tranquility and contemporary buzz. Belmond Mount Nelson Hotel has long been regar...

Guest Experience Manager - Cape Town

Primary Responsibilities Include:

Provide exceptional experiences for guests throughout their stay
Act as a ‘One Point Contact’ for the guests and constantly interact with guests in order to gain feedback.
Monitor daily bookings and ensure assigned rooms are prepared and checked prior to check-in
Coordinate and manage communication between guests and the team and follow up to ensure we resolve guest concerns.
Inform guests of our Hotel services, including facilities and dining options.
Promote all Hotel amenities, conveniences and programs offered.
Liaise with Housekeeping and Food & Beverage teams to enhance the guest experience

Requirements

What You Bring:

Diploma / Degree from a reputable institution.
Minimum of 3-4 years’ experience in a similar role in luxury hospitality sector.
Proven work experience at a mid to senior level in hospitality management.
Proficiency in English; knowledge of other languages is a plus
Strong sense of responsibility and a professional presentation.
Familiarity with hospitality industry luxury standards.

Apply Now