Primary Responsibilities Include:

• Provide Duty Management coverage.
• Attend to special guests (e.g. VIP’s and Belmond Corporate guests) and ensure
• they are well taken care of at the various hotel outlets.
• Analyse customer feedback and online reviews and suggest ways to improve our service and offering.
• Provide exceptional experiences for guests throughout their stay
• Continually create “WOW” moment by anticipating guests’ needs, coordinating all operational efforts to meet those needs, and highlighting “surprise and delight” opportunities (celebrations, welcome back, long stay, and VIP).
• As an extension of the General Manager and Hotel Manager on property, assume responsibility and have the authority to make the required decisions.

Requirements

What You Bring:

• Diploma / Degree from a reputable institution preferred.
• Minimum of 6 years’ experience in a similar role in luxury hospitality sector.
• Proven work experience at a mid to senior level in hospitality management.
• Proficiency in English; knowledge of other languages is a plus
• Strong sense of responsibility and a professional presentation.
• Familiarity with hospitality industry luxury standards.