The Central Reservationist is responsible for assisting customers with bookings for accommodation, conferences, weddings & other events, providing information about services and facilities, and processing reservations accurately and efficiently.  The ideal candidate will have strong customer service skills, excellent communication abilities, and the ability to multi-task in a fast-paced environment.

Key Responsibilities:

• Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
• Providing information about room availability, rates, and hotel amenities.
• Processing reservations accurately on the system.
• Assisting guests with special requests and accommodations.
• Dealing with any customer complaints or issues promptly and escalating, as needed.
• Coordinating with other departments to ensure that guest needs are met.
• Maintaining up-to-date knowledge of hotel services and promotions.
• Following up with guests to confirm reservations and providing additional information, as needed.
• Assisting in managing room inventory and maximizing occupancy rates.
• Adhering to all company policies and procedures.

Qualifications:

• Grade 12 or equivalent qualification.
• At least 2 years of experience in a customer service role, preferably in the hospitality industry.
• Knowledge of a Hotel Management System (CRS) system such as Protel, Opera, Fidelio etc. will be an added advantage.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and ability to work well within a team.
• Must be proficient in Microsoft Office.
• Ability to work under pressure and meet deadlines.