Position Overview

The Operations Analyst will be responsible for maintaining and capturing data within Salesforce Customer Relationship Management (CRM) system, focused on increasing sales productivity and velocity. As a critical team member, you will collaborate closely with cross functional operational team members and MRI Global Sales Team.

Your primary responsibility will be to review and validate sales quotes and contracts, monitor, and maintain accurate order processing, provide hands on support and guidance through service requests, assist workflows and ensure data integrity. The ideal candidate has experience with data entry and supporting sales team members with operational admin tasks.

Responsibilities

• Serve as the trusted advisor and provide guidance to sales team members, supporting sales activity and quoting enablement.
• Manage stakeholders’ requests, queries and issues utilizing Services Requests.
• Process high volumes of transactions accurately including quote approval, validation, and quality assurance of submissions.
• Identify and communicate errors and deficiencies to stakeholders for resolution.
• Facilitate regular specialist solution sessions.
• Implement best-practices and standardization of sales processes leveraging efficiency and scalability.
• Contribute to team metrics by through productivity, accuracy, and continuous process improvement.

Desired Skills & Experience

• 1+ Years Experience in a similar role, involving data entry, order processing and contract administration.
• Strong analytical skill set, critical thinking, and critical thinking skills.
• Ability to work independently and as part of a team.
• Knowledge of Salesforce.com and Excel
• Accountability, Proactiveness, Diligence, and Responsiveness
• Flexibility for quarter end closes