Customer Communication

• Customer Queries (Inbox and Telephonic)
• Clear communication with customers on late deliveries, stock availability and short shipments
• Upselling based on ATS if we do not have stock of a particular style
• Assist Visual Merchandiser with queries, stock transfers etc.

Order Management & Processing

• Forward Sales Order Entries - accurate and within the given deadline
• Update sales orders with confirmed delivery dates
• Ensure VAS details are correct, up to date at DSV and executed in full
• VAS ticket ordering - well in advance
• Returns based on line manager approval - executed and followed through till credit passed
• Agent and House account report monthly on Open Orders vs Purchase orders
• Customer purchase order details on relevant sales orders

Reports

• Returns Report
• AR Report - CS execution based on Finance comments
• Daily tracking of Invoice + Integrated Order to DSV vs Monthly target
• Monthly open sales order report to all agents

Returns

• Process Returns and pass credits within SLA