Job Description

To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Delivery Enablement
Technology
5-7 years

• Experience gained in providing level 2 technical support to an area of the business. Gain understanding and experience of the various disciplines within technology and how these relate to each other

5-7 years

• Proven experience in application of service management processes and frameworks

Additional Information

Behavioral Competencies:

• Problem Solving
• Documenting Facts
• Establishing Rapport
• Interpreting Data
• Providing Insights

Technical Competencies:

• Application Knowledge for Support
• Application Support
• Data Analysis and Inference
• Documenting
• Service Level Management
• Service Management Processes
• Stakeholder Management (IT)
• Trouble Shooting