Key Performance Areas

• There should be a close liaison between the credit controller and the sales department so that credit issues are resolved smoothly and timeously
• Conduct credit checks on new customers
• Day-to-day processing of debtor payments, ie. cash application
• Meet cash, forecast & debtor day targets set by BW Handling
• Chase overdue invoices by telephone, email & letter within agreed timescales
• Regularly making customer site visits to ensure all relevant debts are managed, as necessary
• Maintain working customer relationships
• Monitoring of debtors age analysis, including cash accounts
• Send out monthly customer statements
• Managing customer profiles on SAP and associated risk management
• If any customers stop paying or pay late then it is your responsibility to advise the customer of the consequences of non-payment i.e., stop supplies, submitting details to credit bureau, interest charges, issue final notice and start possible legal action, you will have to report to your higher management about the strategies to make sure you can recover what you can
• Perform recons on complex accounts
• Other duties as delegated from time to time by the National Credit Manager and/or Finance Exec or any other person designated in their absence
• Maintain a safe working environment (according to safety policy and procedures)
• Achieve individual Balanced Scorecard and KPIs

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12, studying towards Credit Management (1-4)

Minimum Experience

• 5 – 8 years credit management experience

Competencies

• Proficient on SAP (R/3)
• Strong Excel knowledge (Intermediate/Advanced MS Excel skills)
• Basic understanding and ability to apply accounting principles of debits and credits
• Good communication and problem-solving skills
• Deadline and task driven
• Good interpersonal skills for dealing with difficult customers
• Strong administration skills for managing and tracking paperwork