Job Objectives

• Assisting with the generation of schedules for stores.
• Assisting with the resolution of all WFM related queries.
• Maintaining productivity information of applicable systems and databases.
• Assisting with capturing and processing of productivity and other related data.
• Capturing overtime schedules.
• Supporting the design and implementation of cost reduction strategies.
• Managing self to deliver solutions and services to the business.
• Participating in the enablement of an innovative, agile, and employee-centric culture.
• Participating in the enablement of an employee wellness culture.
• Participating in the enablement of a culture of open and transparent communication.
• Generating routine and ad hoc productivity reports, dashboards, and presentations.
• Operating within the Group People Productivity budget.
• Ensuring adherence to Group People Productivity governance structures, policies, processes, frameworks, and procedures.
• Ensuring compliance with organizational and legislative governance frameworks, legislation, and standards.
• Identifying and mitigating WFM risks.
• Participating in the integration and effective flow of work with other solution areas and business.
• Identifying opportunities for continuous improvement in Group People Productivity and WFM processes.

Qualifications

• Vocational, Diploma, or Degree in business management or equivalent

Experience

• 1-3 years in a Specialist: WFM Solutions or equivalent role- (essential).
• Exposure to statutory requirements, applying and monitoring relevant laws, regulations, and best practices as they relate to WFM Solutions. Knowledge of HR policies, procedures, legislation, and regulations - (essential).
• Proven track record of delivering WFM solutions - (essential).

Knowledge and Skills

• Collaboration & Support - Supports cross-functional teamwork by sharing information and providing assistance. Develops positive relationships with stakeholders to enable efficient service delivery. Responds promptly to inquiries and requests, demonstrating a helpful and solution oriented attitude.
• Process & Technology - Demonstrates working knowledge of WFM processes, tools, and systems.
• Troubleshoots basic issues and provides user guidance on WFM solutions.
• Data Gathering & Reporting - Collects and organizes WFM data to generate standard reports and dashboards. Ensures data accuracy and integrity.
• Operational Coordination - Assists in the day-to-day coordination of WFM activities. Follows instructions and helps monitor performance against goals.
• Adaptability & Agility - Embraces process improvements and changes to WFM systems. Maintains a positive attitude and provides constructive feedback.
• Attention to Detail - Maintains a high level of accuracy and thoroughness when collecting, inputting, and verifying WFM data Follows established procedures and guidelines to ensure compliance and consistency in WFM processes. Carefully reviews work outputs to identify and correct errors or discrepancies.
• Problem-Solving & Troubleshooting - Demonstrates an analytical mindset to diagnose and resolve basic WFM-related issues. Applies logical, step-by-step approaches to identify the root cause of problems. Utilises available resources and tools to research solutions and implement corrective actions.
• Effective Communication - Communicates clearly and concisely, both verbally and in writing, to convey WFM-related information. Tailors communication style and content to meet the needs of diverse stakeholders. Actively listens to understand requirements, concerns, and feedback, and responds accordingly.
• Business Understanding - Understands how WFM solutions support the organizations operational needs. Contributes to the implementation of WFM initiatives.
• Continuous Learning - Stays up to date on WFM-related tools, technologies, and best practices. Identifies opportunities for personal development and process enhancements.
• Compliance & Ethics - Adheres to WFM-specific policies, procedures, and ethical standards. Escalates non-compliance issues to appropriate personnel.