Team:

• The Client Solutions team mission is to establish and build scalable, long-term client relationships by solving direct clients and agencies challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikToks ad products and are humble and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.
• Success in this position requires a focus on client service, the ability to thrive in a fast paced work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities

• Manage and grow post-sale client relationships with advertisers of all sizes
• Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution -
• Work with internal teams to guide inventory allocation
• Monitor and analyze ad campaigns, and proactively take initiative to improve results
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
• Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
• Share marketplace feedback and guide our advertising strategy
• Support and work with sales team on pre-sale research and pitch
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

Qualifications

Minimum Qualifications

• Experience in account management/client services roles in digital marketing
• Experience managing performance advertisers with a deep understanding of their challenges
• Ability to analyze data and identify insights to assess campaign performance
• Proficient in English Preferred Qualifications:
• Proactive attitude with excellent project management, organizational, and analytical skills
• Ability to travel domestically and internationally as needed
• Agency experience is a big plus