Job Purpose

To ensure that Discovery digital features and channels meet the needs of their intended audiences through design, analysis, evaluation and testing of the user experience. Designs and conducts analysis and evaluations of systems interfaces with clients and staff, to ensure maximum usefulness and satisfaction, to increase productivity and to elevate the overall quality of the product or service.

Areas of responsibility may include but not limited to

• Create interactive and visual design prototypes ranging from low to high design fidelity.
• Conduct user research and usability analysis.
• Work closely with developers and product owners to deliver the final product.
• Conduct peer reviews of usability deliverables.
• Ensure that UX research, low and high-fidelity design deliverables are consistent and correct.
• Have a good understanding of platform and device requirements such as form factors, screen resolutions, pixel density and aspect ratios.
• Keep up to date with the latest trends and attend/speak at conferences and Meetups, to contribute to innovation and consistency in usability standards and guidelines.
• Have regular sessions with leads to convey blockers, training, and tool needs.
• Contribute to internal training and community forums with UX/UI Designers to broaden awareness of user experience and design best practice.
• Use storytelling and persuasion techniques to build trust with stakeholders to establish long term partnerships.

Personal Attributes and Skills

• Tenacity
• Manage Ambiguity
• Cultivate Innovation
• Drives results
• Ability to facilitate/lead JAD sessions
• Solid understanding of systems development life cycle
• Knowledge of Discovery Products and legacy systems environment
• Good verbal and written communication skills.
• Stakeholder engagement
• Proficient in UX research, interaction design, user-centred experience design, brand identity management, digital marketing, and the creative process.
• Have visual design skills, attention to detail and a demonstrated mastery of typography, colour and layout.
• Experience and understanding of lean and agile processes.
• Proficient with design tools such as Figma.
• Be able to stand by your designs and provide solid rationale to back up design decisions made.
• Ability to use prototyping tools to convey design intent.
• Operational understanding of Accessibility and the ability to incorporate accessibility into designs.
• Data analysis and reporting.
• Customer service orientation, result orientation, negotiation skills.
• Personal organisation and time management skills.
• Ability to build relationships with people from all backgrounds and at different job levels.

Education and Experience

• Matric/Grade 12 and relevant Bachelors or equivalent 3-year degree.
• Certified Usability Analyst (CUA).
• 4 to 8 year working experience.
• Experience in UX/ Interaction design specifically for web and mobile applications/platforms.
• Preferred working experience in the field of Visual/Multimedia Design or Business Analysis.