About the Role:

As a full-time French Customer Service Agent based in Cape Town, South Africa, youll be at the forefront of ensuring customer satisfaction and delivering outstanding service. Your role will involve handling inbound and outbound calls in French, resolving customer issues promptly and professionally, and ensuring each interaction contributes positively to the customers experience.

Why join them?

• Competitive salary and benefits package.
• Opportunity to contribute to the development of a high-performing team.
• Work in a dynamic and fast-paced environment.
• Be part of a company that values its employees.

Requirements:

• Proven experience in customer service or a related field, demonstrating a strong commitment to customer satisfaction;
• Excellent communication skills in French and English, both verbal and written;
• Ability to empathise with customers and handle challenging situations with professionalism and patience;
• Detail-oriented approach with strong organisational skills to manage multiple tasks effectively;
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Role & Responsibilities:

• Manage inbound and outbound calls effectively; provide solutions and assistance to customers in a courteous and professional manner;
• Resolve customer complaints and concerns promptly; ensure customer retention and satisfaction;
• Assist customers with product inquiries, order status, and account management to meet their needs effectively;
• Deliver exceptional customer service that enhances the companys reputation and fosters customer loyalty;
• Maintain accurate records of interactions and transactions; ensure documentation is thorough and accessible;
• Collaborate with team members to achieve service targets and contribute to a positive team environment.