To provide first line supervision to direct reports. This involves caring and growing of direct reports through providing means and ability to perform their role and holding team members accountable, including providing exceptional customer service, maintaining process standards and ensuring compliance with regulatory requirements

Take accountability for the sales and service process and ensure that sales targets and service standards are met

Hello Future Sales and Service Coordinator

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Retail Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Establish, align and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base for the Branch
• Maximize Business Portfolio, cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets for the Branch
• Comply with governance in terms of legislative, process and operational risk and audit requirements
• Track, control and influence sales activities with the specific aim to increase sales efficiencies

You Will Be An Ideal Candidate If You

• Have the relevant Degree/ Qualifications
• Have 4 to 5 years’ experience in a similar environment

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in a collaborative working environment