About the job

Ø Meets with clients to determine travel needs, budgets and preferences.

Ø Solicit for transportation, accommodations, insurance, tours and activities.

Ø Advises clients regarding destinations, cultures, customs, weather and activities.

Ø Books travel arrangements.

Ø Handles travel issues, conflicts, complaints, cancellation and refunds.

Ø Builds and maintains relationships with travel and tour vendors.

Ø Attends travel seminars and conferences.

Ø Conducts research on destinations and industry trends.

Ø Maintains accurate records of bookings, payments, transactions and meetings.

Ø Contributes to agency efforts by accomplishing related tasks as needed

Requirements Ø BSc/BA in business administration, sales, tourism or relevant field

Ø Proven working experience as a business development manager, sales executive or a relevant role

Ø Proven sales track record

Ø Experience in customer support is a plus

Ø Proficiency in MS Office and CRM software (e.g. Salesforce)

Ø Proficiency in English

Ø Market knowledge

Ø Communication and negotiation skills

Ø Ability to build rapport

Ø Time management and planning skills