events-manager-at-old-mutual-ghana

Job Description:

We are seeking a dynamic and entrepreneurial Event Manager to lead our strategic business portfolio. As the Events & Partnerships Manager, you will play a pivotal role in launching and establishing this new business line, driving its success through strategic partnerships and excellent event operations. This is a ground-breaking opportunity to build something entirely new, leveraging on your expertise to make a meaningful impact within the company and for our clients.

Business Setup:

Conduct market research to assess demands, competition, and pricing strategies.
Develop a comprehensive business plan outlining strategies for entering the product related service markets.
Negotiate and finalize strategic partnership agreements with various service providers and suppliers within the related markets, ensuring mutually beneficial terms and service standards.
Create operational procedures and workflows for efficient service delivery.
Collaborate with partners to streamline processes and ensure high-quality service delivery.
Maintain strong relationships with partners to foster long-term collaborations and business growth.

Event Coordination:

Create comprehensive product related service packages such as but not limited to the provision of canopies, chairs, PA systems, catering services to diverse client needs and budgets.
Plan, coordinate, and execute events, including funerals, graduations, and weddings.
Manage a team of event staff, providing training and ensuring their professionalism and efficiency.
Implement a streamlined event booking and logistics system, ensuring efficient order processing and timely delivery/setup.
Ensure all logistical arrangements, such as venue setup, transportation, and catering, are well-coordinated and executed flawlessly.
Oversee the setup of canopies, chairs, PA systems, and other equipment at event locations.
Provide on-site management and support during events guaranteeing client satisfaction and adherence to service protocols.
Handle any unforeseen issues with tact and empathy, prioritizing the families’ emotional well-being.
Maintaining records of all products related services provided
Address customer complaints, enquiries, payment discussions, or other post-service issues.

Client Relationship Management:

Act as the primary point of contact for the Company’s clients who are seeking any of the products related services.
Liaise with clients to understand their specific needs and preferences for managing the various events.
Provide personalized recommendations and solutions to meet clients’ requirements and budget constraints.
Ensure a high level of customer satisfaction by delivering professional services.

Performance Monitoring and Reporting:

Track key performance indicators (KPIs) related to partnership success, including client enrolment, customer satisfaction, revenue generation, and brand awareness.
Analyse data to identify trends, opportunities, and areas for improvement.
Prepare regular reports and presentations for management to assess the success and impact of the product related services.
Evaluate the performance of suppliers, contract workers, or other service providers to guarantee quality and cost-effectiveness.

Marketing & Communication:

Coordinate development of digital portal for running end-to-end service delivery.
Collaborate with the marketing team to develop co-branded marketing campaigns promoting the various partnerships and its value proposition.
Manage social media and online presence related to the business.
Sales focus both locally and internationally

Qualification

Bachelor’s degree in Business Administration, Marketing, Event Management, or a related field (MBA preferred).
5+ years of proven experience in event management, partnership development, or business development.
Excellent project management abilities, including the capacity to plan, organize, and prioritize tasks effectively.

KRA