WTW

  • Accra
  • WTW
Job Description:

  • As a Client Executive, you will contribute to the management and growth of a portfolio of clients ensuring that their Health & Benefits needs are identified and met. The role will also provide support to the Head of Health & Benefits when required. Key areas of accountability will include all aspects of client servicing, including preparation of client documentation, assistance with claims management and client database management.

    The Role

    • Prepare client documentation such as invoice documents, renewal questionnaires, quote slips, client manuals
    • Provide support to Senior Brokers in managing larger clients’ insurance, risk management and programs, ensuring the delivery of high-quality services
    • Develop and maintain relationships with insurers, clients and other key stakeholders (internal and external), representing Willis Towers Watson in a professional manner
    • Maintain comprehensive client data on Willis Towers Watson systems, facilities and databases
    • Compare renewal terms with the previous year and advise broker of any changes
    • Work in conjunction with the offshore Operations Support team (Mumbai) to ensure the preparation and delivery of documentation
    • Respond to client claims enquiries and provide advice on the claims process
    • Liaise with insurance assessors as required
    • Manage workflow and diary systems, ensuring agreed claims standards are achieved and timely settlement of claims
    • Maintain the claims database ensuring timely updating of all information
    • Contribute to the overall achievement of new business targets on an annual basis

    Desired Skills and Experience

    The Requirements

    • A Bachelor’s Degree in Business Administration or any other related field
    • Minimum experience of 5 years in client management
    • Sound oral and written communication skills both on an individual and small group basis
    • Excellent report writing and correspondence skills
    • The ability to prioritize work, manage deadlines and work under pressure
    • A team player with the ability to demonstrate credibility and gain trust
    • Proficient in all MS Office products
    • A quick learner and the desire to take on additional duties when required
  • Aptitude Tests

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