MAC Autos & Spare Parts Ghana Ltd

  • Accra
  • MAC Autos & Spare Parts Ghana Ltd
Job Description:

  • Handle consumer loans individually or as part of a collections team. Apply appropriate collection methods to retrieve bad debts or to resolve delinquent accounts while assuring legal compliance.

    Job Responsibilities

    • Carry out standard customer service activities and handle simple customer inquiries
    • Create positive experiences for clients by interacting courteously with them
    • Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
    • Develop knowledge and understanding of the organisation’s policies, procedures, relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions
    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
    • Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities
    • Find the most effective ways to respond to routine functional enquiries
    • Liaise with debtors regarding outstanding debt and agree a deadline for payment
    • Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats
    • Support in using the internal communications system to access specific information on request

    Education

    Bachelor Degree in Accounting

    Required Qualifications & Skills

    • Data Collection and Analysis
    • Verbal Communication
    • Works with guidance (but not constant supervision) to achieve full compliance
    • Customer-Focused Approach
    • Works under guidance (but not constant supervision) to acquire, organize, protect and process data
    • Identifies, assesses, prioritizes and manages risks with guidance
    • Effectively using standard office equipment and standard software
    • Works at an intermediate level to make every customer interaction positive
    • Apply processes and procedures for processing claims by an intermediary.
    • Works at an intermediate level to use and apply the claims notification process
    • Works at an intermediate level to use and apply the claims notification process
  • Aptitude Tests

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