Handle consumer loans individually or as part of a collections team. Apply appropriate collection methods to retrieve bad debts or to resolve delinquent accounts while assuring legal compliance.

Job Responsibilities

• Carry out standard customer service activities and handle simple customer inquiries
• Create positive experiences for clients by interacting courteously with them
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
• Develop knowledge and understanding of the organisation’s policies, procedures, relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities
• Find the most effective ways to respond to routine functional enquiries
• Liaise with debtors regarding outstanding debt and agree a deadline for payment
• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats
• Support in using the internal communications system to access specific information on request

Education

Bachelor Degree in Accounting

Required Qualifications & Skills

• Data Collection and Analysis
• Verbal Communication
• Works with guidance (but not constant supervision) to achieve full compliance
• Customer-Focused Approach
• Works under guidance (but not constant supervision) to acquire, organize, protect and process data
• Identifies, assesses, prioritizes and manages risks with guidance
• Effectively using standard office equipment and standard software
• Works at an intermediate level to make every customer interaction positive
• Apply processes and procedures for processing claims by an intermediary.
• Works at an intermediate level to use and apply the claims notification process
• Works at an intermediate level to use and apply the claims notification process