MTN Ghana

  • Accra
  • MTN Ghana
Job Description:

  • Contribute to the development and management of myMTN and the other Digital Channels.

    Job Role

    • Continuous development of myMTN portfolio
    • Support operational management of myMTN
    • Input to the development of the other Digital channels in collaboration with the other divisions.
    • Support Marketing to ensure all commercial offers are timely delivered on myMTN and the other Digital channels.
    • Delivery of an improved experience for all myMTN customers and increase in revenues generated by myMTN
    • Ensure continuous testing of the app and support to IT ops team.
    • Ensure all digital channels are continuously developed and improved following agreed guidelines.
    • Ensure digital channels have same offers as on legacy channels with additional incentives for customers to drive adoption.


    • Dynamic Technology and Platform business
    • Multiregulation and multifaceted stakeholder management
    • Public Listed Organization
    • Environmental, social and governance prioritized.
    • Multinational environment – MTN Group Digital best practices
    • Partnerships at the core of business practices
    • Active Media Engagement & Brand Reputation
    • Agile ways of work


    • A First Degree in a related field of study.
    • Scrum Master or Product Owner certification or proven experience of having worked using the Scrum framework is a plus.
    • Experience with coding is a plus.
    • Training or certification in User Experience Design and Design Thinking is a plus.


    • Minimum of 3 years related work experience in a digital organization or in the digital department of an organization.
    • Good experience and knowledge of the main digital analytics tools like Google Analytics, Google Data Studio, etc.
    • Experience with Digital Advertising is a plus.
    • Good experience with PowerPoint
    • Experience building and managing apps or e-commerce websites using Scrum/Agile methodologies is a plus.

    Professional/Technical competencies :

    • Strong knowledge of all main analytics tools and techniques
    • Business Performance Management
    • Planning and Budgeting
    • Stakeholder Relations Management
    • Marketing/Digital Marketing
    • Understanding of the Digital Ecosystem
    • Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.)
    • Knowledge and ability to analyze KPIs and provide detailed reports.

    Physical Skills/ Competencies :

    • Manages self-performance, good conflict management, takes and manages accountability.
    • Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently.
    • Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports.
    • Personal Skills – Trustworthy, integrity and ethical in dealings
    • Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively.
    • Organizational Positioning Skills – Good written and verbal communication, commitment to the organization
    • Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities.
  • Aptitude Tests

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