In line with Commercial strategy/Operating/Regional plans to develop and manage long term relationships with large sized/complex accounts in order to meet customer requirements and to achieve targeted sales, revenue growth and traffic development. Alternatively, may manage large sized/complex infrastructures/parts of sales programmes/initiatives. Education University degree Domains Market Infrastructures / Relationship Management / Business Consulting / Client Relationship Key Responsibilities
Competency Profile Takes Accountability. for Delivering Results Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed. Demonstrates Operational Excellence Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction Expands knowledge Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage. Bus Understanding and Commercial Sense Applies understanding of how different divisions contribute to meeting SWIFT’s business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance. Builds and reinforces cust relationships Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT’s commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness. Leads with a team focus Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values. Communicates effectively Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others.