Summary: Overall responsibilities are social media community management as well as supporting with creating content for and managing client social media pages and digital campaign.
Community Management
Utilize a variety of software to schedule and monitor text, visual and/or audio content on client social media pages
Leverage client FAQs to respond to enquiries or liaise with client CS team to respond
Interact with social media audience to increase organic engagement
Monitor and report on feedback, online reviews and sentiment analysis
Organize and participate in events to build community and boost brand awareness
Content Creation
Develop written content for client social media on Facebook, X, Linkedin, Instagram etc.
Understand the nuances of each social media platform and what works on each, based on use case and best practices
Manage ephemeral content like stories and lives on client social media pages in real-time
Be up to date on current affairs, news, trends and pop-culture, which feed content creation