The ICASS Coordinator/CSC Supervisor oversees the four-person Customer Service Center, and coordinates all customer service monitoring and improvements across the ICASS service platform. The position acts as the Collaborative Management Initiative (CMI) Coordinator for the Management Section and as the VIP Visit Coordinator. Performs a variety of administrative functions in support of the work of the Management Counselor and the ICASS Council.
Requirements:
EXPERIENCE: Requires two years experience working in an office environment.
Education Requirements:
High school diploma and two years of college-level study is required.
Evaluations:
LANGUAGE: Fluency in reading, written and spoken English is required. (This may be tested).
EQUAL EMPLOYMENT OPPORTUNITY (EEO):
The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Accra, Ghana may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:
HIRING PREFERENCE SELECTION PROCESS:
Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
All candidates must be able to obtain and hold public trust Security Clearance.
To apply for this position, please follow these steps:
Required Documents:
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.
All Applicants:
Eligible Family Member Applicants:
Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
If you have any questions or need further assistance, please feel free to contact our Human Resources Office:
Human Resources OfficePlease note that the information provided in this job vacancy announcement is subject to change. For the most up-to-date details, application procedures, and additional job opportunities, we recommend visiting the official.
