Quotation and Order Management Specialist 1 1 at Metso
Location:
Accra
Job Type:
Experience:
0 to 10+ Years
Qualifications:
Check below
Salary:
Competitive
Date posted:
Oct. 12, 2023
Job Description:
Manage the quote and order fullfillment cycle for customers in West AfricaResponsibilities:
Courteous, efficient handling of customers enquiries. Reply to customers within the same day
Responsible for quotation and order open backlog management for the entire quotation and order life cycle.
Responsible for the order expediting feedback to customer
Responsible for invoicing paperwork as required
Support to Specialist Order Execution when requested and at times when workload and enquiry rate is high in Order Execution team
Handling inquiries, Quotations, Sales orders and Customer Claims
Implements quality assurance and quality control documentation in accordance with Metso: Outotec supply quality standards and procedures
Use telephones and other voice to voice platforms e.g Teams to reach out to customers and service global operations teams to gain updates, confirmations, liaise issues and proactively drive excellent customer experience
Actively participate in weekly team meetings and updates. Co-ordinate meeting with Site Account Managers to discuss upcoming shut downs, events, customer experience
Co-operates with Global delivery for support
Own the customer day-to-day relationships
Undertake ongoing necessary training to become competent and resourceful
Requirements and competencies
Able to collaborate with external and internal stakeholders
Proven customer handling skills and a customer satisfaction focus
Proven accuracy with ERP / PDM-systems / CRM system
Detail understanding of quotation and order fulfillment processes
Working knowledge of verbal and written English, fluent in local language