This role is Individually accountable for Managing Telesales team and Diaspora Market to increase profitability & to meet business targets.Area Oversight Responsibilities:

• Manages sales support processes to ensure profitability of Offices under his/her control & to meet business targets.
• Supervises the Administrative processes of all office under control to ensure efficient use of resources.
• Responsible for customer service excellence within the units

Budget Control:

• Manages the team’s budget.

Sales/ Productivity:

• Manage sales processes to ensure profitability.
• Identify potential new markets & open the markets with the assistance of Sales Manager.
• Develops local market & resource plan through telesales.
• Monitor team’s results.
• Develop and implement sales strategies to increase the company’s market share among diaspora communities.
• Work closely with the marketing team to develop targeted campaigns and promotions that resonate with diaspora customers.
• Build and maintain relationships with key diaspora organizations, community leaders, and influencers.
• Develop and maintain a deep understanding of the needs and preferences of diaspora customers.
• Monitor market trends and competitor activity to identify opportunities for growth.
• Provide regular reports on sales performance, market trends, and customer feedback.

Stakeholder Management:

• Responsible for both internal and external relationship management with key stakeholders.

Team Effectiveness:

• Individually accountable for staff time, tasks, and output quality.
• Balances own priorities with directing and motivating others.
• Guides and directs staff to achieve operational excellence standards.
• Creates a climate for optimal performance.
• Manages performance.
• Selects potential staff to sustain customer/client service delivery.
• Responsible for the direct management of all teams under their control
• Develops team members and prepares them for higher responsibilities.

Personal Effectiveness:

• Collaborate effectively with others to achieve team’s results.
• Makes increased contributions by broadening individual Skills.
• Accepts and Live the Company Values and Behaviours.

Requirements

• Relevant degree in Insurance or Business Administration from an accredited tertiary institution.
• 6 years or more experience in a similar role within the insurance industry or bank with proven track record of exceptional performance.

InnovativeCustomer relations/Relationship ManagementReportingStrong database management ability (Excel, Access etc.)ExecutionInitiating Action/Proactive