There are 2 billion adults worldwide who don’t have a bank account. That’s close to 40\% of the world’s adult population. 350 million of them live in Sub-Saharan Africa. They are hardworking, young, connected adults that lack access to the traditional banking system. Fido is changing that. We are empowering individuals and entrepreneurs to take advantage of opportunities in Africa.

The latest innovation from Fido called Fido Score will shift power back to the people by empowering them to build and maintain a digital financial track record.

We build consumer products powered by a magical cocktail of real-time mission-critical machine-learning models, behavioral psychology, and financial engineering. We promote meritocracy, act quickly, commit, and worship data.

Ready for your next career move?

Are you sharp, motivated, and purpose-driven? We are looking for you

Join us in our mission to make financial services accessible in Africa.

Job Overview

We are seeking a motivated and technically inclined individual to join our IT team as an entry-level IT Support Officer. In this role, you will play a vital part in maintaining the functionality of our IT systems by providing basic troubleshooting for network issues, devices, application testing, enforcing IT policies, and assisting with a range of general IT tasks. This is an exciting opportunity to begin your career in IT and contribute to the overall success of a global organization’s technology operations.

What will you do?

• Assist in diagnosing and resolving basic network-related problems by collaborating with senior IT staff, and providing guidance to end-users.
• Provide technical assistance for hardware and software-related issues, including installations, upgrades, and replacements.
• Assist in enforcing IT policies related to managing user accounts, permissions, and access to IT resources.
• Participate in testing new app updates for compatibility and functionality, and documenting bugs encountered during testing.
• Assist in maintaining accurate and up-to-date IT documentation and inventory.
• Provide support for audio-visual equipment setup and troubleshooting during meetings and presentations.
• Collaborate with cross-functional teams to address IT-related challenges and improvements.

Qualification and Requirements:

• BSc in IT related subject (relevant working experience is a plus).
• Strong interest in IT and technology with a willingness to learn.
• Basic understanding of information security, networking concepts and troubleshooting.
• Familiarity with common operating systems (Windows, macOS) and office productivity software (MS Office Suite/Google productivity Suite).
• Problem-solving skills and attention to detail.
• Strong communication and interpersonal skills for interacting with end-users.
• Ability to work independently and as part of a team in a fast-paced environment.