Ensure the yearly sales budget is achieved and surpassed by assisting to and cooperating with the Director of Sales.
Key Responsibilities:
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Assist the Director of Sales in the Management of the Sales Team especially in the absence of the Director of Sales and occasionally the Director of Sales & Marketing.
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Attend internal Meetings and Conference Calls, and Client Appointments and Client Events in the absence primarily of the Director of Sales but also the Director of Sales & Marketing.
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Responsible for key account management on an assigned account (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
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Responsible for prospecting new accounts.
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Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.
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Conduct site inspections.
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Adhere to the Corporate SOP’s.
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Follow up of tentative bookings in the assigned markets.
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Detailed knowledge of competitor set.
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Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
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Responsible for timely contracting from the client base responsible for.
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SMART contracting to ensure optimum yielding during annual rate negotiations.
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Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
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Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
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Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
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Execute sales actions within set cost budget structure.
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Cross Sell other Kempinski Hotels.
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Aim to achieve the Company Sales Vision.
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Document all sales actions in SFA (S&C).
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Update OPERA contact database at all times.
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Understand, and follow the Company Sales Vision.
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Participation in Duty Manager rota.
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Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
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Ensure that all potential and real hazards are reported and rectified immediately.
Desired Skills And Qualifications
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Relevant university degree in Marketing or related field (Must have)
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A Master’s degree and/or a relevant professional accreditation would be a plus
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At least Two (2) years experience in a Senior Sales position, preferably in a 4/5 star hotel.
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Local language: Proficiency in the local language spoken by the majority of staff and management is a must.
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English: Proficiency in oral and written English is a must.
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Other languages would be a plus.
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Good working Knowledge/experience in Human Resource Information System – from setup/implementation stage (Must have)
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Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
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Micros Fidelio Opera and Sales & Catering
Personal Competencies: (All Must Have)
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Strong planning and organizational skills
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Ability to engage, influence, and build relationships with a variety of internal and external stakeholders
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Role model for integrity ensuring fair and transparent processes at all times and inspiring trust.
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Where there is a multicultural team: working effectively in a diverse cultural environment.
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Ability to deal with ambiguity and diplomacy
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Problem-solving and analytical decision making ability and results focused.
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Passion for hotel operations and identification with the brand’s core values as a luxury services provider.
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Ability to multitask and work under pressure
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Attention to detail, ability to work independently with little or no supervision
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Pleasant, approachable and people oriented.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.