Kempinski Hotels

  • Accra
  • Kempinski Hotels
Job Description:

  • Responsibility for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested. Key Responsibilities:
    • Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
    • Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Groups & Events.
    • Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
    • Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
    • Follow all directions and guidelines shared by the Director of Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.
    • Keep all colleagues abreast of all information from the client which maybe vital to timely response.
    • Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.
    • Assume responsibility for small groups as assigned by the Director of Groups & Events following all department sales and planning procedures precisely and at all times.
    • Handle all type of events under the supervision of Director of Groups & Events.

    Technical Competencies:

    • Degree in hospitality management, marketing, public relations or relevant field is preferred
    • 3 years experience in a similar role
    • Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
    • Micros Fidelio Opera and Sales & Catering
    • Negotiation skills
    • Selling skills
    • Knowledge of food and menu preparation, service and presentation as well as pricing and cost strategies.

    Individual Characteristics:

    • People Oriented
    • Passionate for European luxury
    • Entrepreneurial
    • Straightforward
    • Integer
    • Team player
    • Open to new ideas and visions
    • Flexible
    • Can do attitude at all times
    • Effective communication skills

    Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

  • Aptitude Tests

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