Responsibility for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested.
Key Responsibilities:
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Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
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Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Groups & Events.
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Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
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Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
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Follow all directions and guidelines shared by the Director of Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.
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Keep all colleagues abreast of all information from the client which maybe vital to timely response.
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Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.
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Assume responsibility for small groups as assigned by the Director of Groups & Events following all department sales and planning procedures precisely and at all times.
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Handle all type of events under the supervision of Director of Groups & Events.
Technical Competencies:
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Degree in hospitality management, marketing, public relations or relevant field is preferred
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3 years experience in a similar role
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Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
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Micros Fidelio Opera and Sales & Catering
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Negotiation skills
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Selling skills
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Knowledge of food and menu preparation, service and presentation as well as pricing and cost strategies.
Individual Characteristics:
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People Oriented
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Passionate for European luxury
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Entrepreneurial
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Straightforward
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Integer
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Team player
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Open to new ideas and visions
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Flexible
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Can do attitude at all times
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Effective communication skills
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.