infrastructure-tech-support-at-sabenza-it

Job Description:

Beware of scammers who pose as reprensentatives of genuine employers.

DCV-Sabenza iT – a global specialized recruitment service Sabenza iT is a South African registered business focusing on SAP and general IT recruitment. With over 15 years’ experience in recruiting in South Africa, Australia, Europe, South America and Asia Sabenza iT has provided an excellent bespoke service working with a number of large compani...

Infrastructure Tech Support

Required Experience and Exposure:

ITSM process experience
System Health check (e.g. backups, server health, integration reporting)
End user support triage and escalation to L2 users
Simple user requests (e.g. over the shoulder support, FAQs)
Service Request processing (e.g. User onboarding)
System personlisation (e.g. search filters)
Respond to end user queries (e.g. access level queries, reporting, user-level incidents)
Respond system event alerts, log faults (e.g. System performance incidents)
Usability checks (e.g. system responsiveness)
Create problem records (e.g. for repeat incidents)
Data Quality checks (e.g. foundation data validation)
Integration reporting (e.g. ticket status alignment)
User attestation reports