deputy-manager-wfm-at-wns-global-services

Job Description:

Beware of scammers who pose as reprensentatives of genuine employers.

Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...

Deputy Manager - WFM

Job Description

The ideal candidate should have at least 4 years of Workforce Management experience from BPO industry.
Experience working as a team Lead or Assistant Manager in BPO WFM department for a minimum of 2 years.
Should have knowledge/hands on experience in generating – Long Range Forecasting and Capacity Planning
Excellent communication skill in oral and written
Experience in Client and Stakeholder management
Good Knowledge of MS-Office and Power BI
Good Knowledge of Budgeting and other metrics
Should have In-depth understanding of the various call center metrics and their impact on each other.
Should be able to understand, manage and report metrics like Service Level, Occupancy, Attrition, Shrinkage, Staffing etc.

Qualifications