The visa Associate is mainly responsible for carrying out the daily administrative and functional tasks that relate to processing visa and advising clients on the visa application process.
Job Description
Scrutinize and verify documents prepared for visa processing
Maintain and record all application data in a timely and accurate manner
Manage all administration and logistics of passport delivery to consulate/applicant/logistics company etc
Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
Maintain high standards of ethics, integrity and compliance with corporate procedures
Ensure that the entire process is completed within the mandated TurnAround-Time
Convey customer’s feedback and suggestions to the supervisor in order to offer services that exceed customer expectations
Take immediate measures to resolve customer’s complaints in line with the company policies.
